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BANTCO Lifetime Warranty *
Manufacturer’s Warranty Against Defects for Australian Customers
Banana Tool Co guarantees BANTCO branded products, purchased from an authorised BANTCO distributor, will be free of faults in workmanship and materials for the duration described in each product’s warranty code or otherwise as specified in writing by Banana Tool Co at the time of sale. We will, at our discretion, repair or replace faulty products free of charge. This guarantee does not cover a product that has been altered, misused, abused or subjected to normal wear and tear.**
Warranty given by Banana Tools Co 591 Fairview Rd Banana 4702, (Telephone 1800 BANTCO – 1800 226 826)
* Lifetime may vary from product to product and subject to the proper use of the product.
** Conditions Apply.
To make a claim under this warranty the customer must notify Banana Tool Co of a warranty claim prior to returning the product. To make a claim under this warranty contact
Banana Tool Co
591 Fairview Rd
The following information will be required with the customer’s warranty request
- Full name
- Shipping address
- Phone number
- Email address
- Valid proof of purchase (if the product was not registered at the time of purchase)
- Item and fault description
Warranty requests that do not include all of the required information may have a processing delay.
Once the warranty claim is validated, the customer will be given further instructions for troubleshooting, shipping of the product, or may be required to provide further information when requested. Upon receipt of the product, the warranty claim will be reviewed and the product will be inspected. If the warranty claim is found to be valid, the product will be repaired and returned to the customer or a replacement product or refund will be sent to the customer.
If the warranty claim is found to be invalid, the original product will be returned to the customer at the customer’s expense. By repairing or replacing a product, or providing a refund, Banana Tool Co does not waive a claim that a product nevertheless has been subject to Abnormal Use. If the customer chooses not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the product, the customer will be responsible for any loss or damage to the product during shipping.
The customer is responsible for all costs incurred to return the BANTCO product to Banana Tool Co and for all other costs incurred in making a claim under this warranty. Any products or parts replaced or for which Banana Tool Co has provided a refund are the property of Banana Tool Co and will not be returned.
Each BANTCO product is designed and manufactured for a specific purpose. BANTCO Lifetime Warranty does not cover products that have been used for purposes other than for its intended use, or that is misused, abused or subjected to normal wear and tear, or products which have not been correctly maintained. BANTCO Lifetime warranty also does not apply to the following
- Consumable products which are reasonably expected to be used up or damaged during use, including but not limited to drills, bits, saw blades, grinding discs, sanding discs, knife blades, files, and batteries.
- Defects or other faults arising from normal wear and tear, including on parts or components of the goods.
- Abnormal use including but not limited to misuse, accident, unreasonable use, abuse, overload, neglect, lack of maintenance, use in product-related service, use after the product is significantly worn or use in highly corrosive environments.
- Altered products including but not limited to modified with non BANTCO parts or modified in any way.
Banana Tool Co provide a voluntary warranty and applies the Conditions and Warranties required by law. For all products sold, we provide conditions and warranties contained in the Commonwealth Trade Practices Act 1974. The warranties provide that the product is clear of finance or encumbrances; and you will have free title to the product. Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.